MEDIMOVER LTD is committed to providing customers with reliable shipping and packaging products. As our products are disposable shipping items, we have the following refund and return policy:
- General Return Policy
All products (including moving boxes, bubble wrap, courier labels, document shipping bags, and packing tape) are final sales and, in principle, we do not accept returns or refunds without a valid reason.
- Acceptable Refund/Return Situations
We accept returns or refunds only in the following situations:
Product has a manufacturing defect
Product is damaged during shipping
Received the wrong item (not matching the order)
- Application Conditions
To apply for a refund or return, please meet the following conditions:
Contact us within 7 days of receiving the goods
Provide the order number and a description of the problem
Provide clear photos or videos as evidence
- Processing Method
After verification, we will provide one of the following solutions depending on the situation:
Replace the product
Partial or full refund
Reissue the missing or incorrect item
- Non-Refundable Situations
Refunds or returns are not available in the following situations:
The item is no longer needed due to personal reasons
Used or damaged but not due to quality issues
Exceeding the 7-day reporting period
Delivery problems caused by the customer providing an incorrect address
- Refund Method and Time
Refunds will be returned to the original payment method. Processing time is usually 5–10 business days (depending on the bank or payment platform) - Contact Us
For refunds or returns, please contact:
Tel: +44 7715221748
Email: alicitaylor371@hotmail.com
Address: 20-22 Wenlock Road, London, England, N1 7GU